20 January, 2022

Features to Consider while choosing an Employee Engagement Software

Selecting the right employee engagement software can be pivotal to supporting your retention goals and creating the right digital employee experience in today’s VUCA world. Whether you’re looking for a better way to keep your workforce engaged or searching for a checklist for the right R&R technology vendor, you’ve come to the right place. This blog will help you in identifying your exact problem statement and list the key features offered by a premium technology provider.

Problem#1

You want ideas on implementing a new R&R Framework from scratch

An engagement technology partner works with multiple firms- often cultural leaders- to structure R&R programs across industries, geographies and firm sizes. An accomplished solution provider will therefore, not just create a default platform but also build an R&R framework keeping in mind global best practices. Here are the essential features you need:

• Rewards framework consultation
• Budget allocation and points administration
• Reward catalog curation
• Reward redemption
• Integration with HRMS/HRIS

Problem#2

You want to digitize offline R&R processes

If your organization already has an R&R framework in place, you then need a solution provider to be able to capture its essence through minute attention to detail. Every touchpoint of your digital engagement platform needs to represent your culture and employer brand. Additionally, the digitization process must aim at defining your total rewards program better and linking it directly to an organization’s mission, values and performance metrics. Features you’ll need:

• Custom recognition and nomination workflows
• KPI based reward disbursement
• Gamification
• Custom reward management
• Buildable reports

Problem#3

You want to change your R&R platform provider

Dissatisfied with your existing employee rewards software? Make sure to know the specific pain points and changes you want in your new one. Maybe you can run employee surveys or get thoughts from a dedicated R&R committee on these gaps and demand their solutions in proposals. You may even run a pilot and slowly scale to ensure successful implementation and adoption of the new R&R platform. Features you’ll need:

• 360-degree recognition and cross-functional nominations
• Role-based dashboards and prescriptive insights
• Pulse Surveys and Polls
• Collaboration Features
• Branded collaterals and marketing support

Problem#4

You want enhancements in your current R&R program

What if you already have a well-functioning R&R platform and only need specific solutions to enhance its efficacy? This is where a premium R&R provider can really add value by showcasing only relevant modules and integrating such point solutions with your in-house platform or HRMS. Any robust employee engagement platform has modular features that can work very well with collaboration tools, AI chatbots, employee recognition apps and so on. Features you’ll need:

• Virtual Engagement Activities’ Calendar
• Employee Sentiment Mapping with Attrition alert
• Employee Wellness Modules
• Employee Recognition App

Problem#5

You only want to start with digital corporate gifts

Not ready for a full-fledged digital engagement platform yet? Maybe you can start with a DIY rewards platform that HR can use to disburse gifts or allow employees to self- select gifts from shortlisted options. Features you’ll need:

• Rewards Microsite with multi-currency support
• Global Rewards catalog
• Personalized branded merchandize, curated gift hampers and trophies
• A vendor who provides personalized packaging, quality assurance and shipping PAN India
• Gift order tracking and history

As a general rule, partnership with a new engagement technology provider is best initiated with caution. Not only do you want to look at platform features but also company history, platform security compliance, platform adoption rate as well as pre and post-live support. An engagement technology vendor can be a significant influencer in an organization’s work culture, retention program, performance management and of course- engagement outcomes. A premium vendor will have a robust data analytics engine, scale-as-you-go solutions as well as friendly billing models to prioritize value creation for its customers.

Our product, Gratifi is among the top reward and recognition solutions in India. Get in touch with our team to know more.